The MBTA Customer Opinion Panel is a group of several thousand customers who have signed up to tell us about their experiences every few months.
Customers fill out an initial signup survey that gives us some basic information, and then receive a satisfaction survey every month which takes about 5-10 minutes to fill out. We use these responses to understand how we’re doing in delivering many aspects of our service, including reliability, cleanliness, maintenance, and more.
Filling out the satisfaction survey allows customers to enter a monthly drawing for a LinkPass.
The Customer Opinion Panel is open to all MBTA riders. Your input will help keep us focused on what matters most to you as we work to improve our service.